[jitsi-users] RESENDING ... Jitsi Crashes on Video Launch

[suige-YJcfX2hNzyxWk0Htik3J/]

8 Days ago, I posted the following message. Since I have not received
any response, I am reposting again in the hopes that there is a
possible solution to this crash.

-->>

Hello all!

New to using Jitsi. I find it to be a wonderful program. I have a
problem however, with launching Video. Each time I choose to initiate
Video, Jitsi crashes. I understand that there may be a Codec problem
from notes that I have seen. But, where do we change any of the
existing Video Codec selections?

I am using a laptop with Windows 7 Home Premium/x64/i7Core/8GB RAM
I have tried the Advanced selection tab in Jitsi Console, and
adjustments there don't seem to help.

Assistance in this area is much appreciated. Thank you to all for
your consideration.

Sui.

[Sandeep]

Hi,

You should go 'Video' tab in options, and click on the 'Encodings' subtab.
There you will find a list of video codecs that can be used, and can change
their order as well. I'm not sure if changing the order changes priority or
preferred video codec.

The video codec used for video call will also depend on the other person's
program and what it supports (if it supports only H.264 then H.264 is the
only codec you can use).

You can also take a look at the Jitsi logs, which should have some sort of
Java error or backtrace, which can help in debugging the problem.

- Sandeep

Post by suige-YJcfX2hNzyxWk0Htik3J/
8 Days ago, I posted the following message. Since I have not received
any response, I am reposting again in the hopes that there is a
possible solution to this crash.
-->>
Hello all!
New to using Jitsi. I find it to be a wonderful program. I have a
problem however, with launching Video. Each time I choose to initiate
Video, Jitsi crashes. I understand that there may be a Codec problem
from notes that I have seen. But, where do we change any of the
existing Video Codec selections?
I am using a laptop with Windows 7 Home Premium/x64/i7Core/8GB RAM
I have tried the Advanced selection tab in Jitsi Console, and
adjustments there don't seem to help.
Assistance in this area is much appreciated. Thank you to all for
your consideration.
Sui.

[Suige]

Post by Sandeep
Hi,
You should go 'Video' tab in options, and click on the 'Encodings' subtab.

There you will find a list of video codecs that can be used, and can change
their order as well. I'm not sure if changing the order changes priority or
preferred video codec.


Dear Sandeep:

Thank you for your post! Actually, I cannot quite there. I click on the
Video Tab, and JITSI crashes at that point. Again, I cannot quite get to
the 'Encodings" option.

Post by Sandeep
The video codec used for video call will also depend on the other person's

program and what it supports (if it supports only H.264 then H.264 is the
only codec you can use).
Thank you, again. Fortunately, I had understood this.. But, this does not
give a clue to why it crashes EVEN before I ring anyone, and just as I press
the Video Tab.

Post by Sandeep
You can also take a look at the Jitsi logs, which should have some sort of

Java error or backtrace, which can help in debugging the problem.

Post by Sandeep
- Sandeep

Will look into that Sandeep. Thank you, I appreciate receiving the pointers.

Regards,
Sui.

[Sandeep]

Ah, it sounds like some problem with the webcam video. When you open the
'Video' tab, the webcam video is automatically acquired and displayed, but
there's a problem accessing it on your system. This might also explain why
Jitsi crashes on starting the video call - it will try to acquire and
display webcam video while ringing.

Like I said, the logs will help the Jitsi developers in debugging.

- Sandeep

Post by Sandeep

Post by Sandeep
Hi,
You should go 'Video' tab in options, and click on the 'Encodings'

subtab.
There you will find a list of video codecs that can be used, and can change
their order as well. I'm not sure if changing the order changes priority or
preferred video codec.
Thank you for your post! Actually, I cannot quite there. I click on the
Video Tab, and JITSI crashes at that point. Again, I cannot quite get to
the 'Encodings" option.

Post by Sandeep
The video codec used for video call will also depend on the other

person's
program and what it supports (if it supports only H.264 then H.264 is the
only codec you can use).
Thank you, again. Fortunately, I had understood this.. But, this does not
give a clue to why it crashes EVEN before I ring anyone, and just as I
press
the Video Tab.

Post by Sandeep
You can also take a look at the Jitsi logs, which should have some sort

of
Java error or backtrace, which can help in debugging the problem.

Post by Sandeep
- Sandeep

Will look into that Sandeep. Thank you, I appreciate receiving the
pointers.
Regards,
Sui.